Complaints
If at any time you are not happy with our service, you can make a complaint to our Scheme Manager who will look into any concerns you would like to raise.
See our complaints policy for further information here
A friendly, free service set up since 1996 to help people who have mental health and wellbeing difficulties to have access to independent and confidential advocacy across Anglesey and Gwynedd.
Independent
From statutory organisations and designed and operated in a way which is free from conflict of interest.
Non-judgemental
We don’t judge anyone, you are who you are and we accept that everyone is different.
Free
There is no charge to clients for any of our services.
Confidential
What you tell your advocate, stays within the scheme and our confidentially policy only allows us to share information with others if
Your advocate will always discuss this with you before any action is taken.
Our Advocates work by appointment to ensure they can give each person they support the right amount of time. Appointment will vary between 30 minutes to an hour and can take place at one of our regular locations or if needed a suitable location in the community near you.
At busy times we do operate a waiting list but always endeavour to begin offering support as soon as we are able.
As you work with your advocate they
If we don’t hear from you after a period of 8 weeks, or you do no turn up for 3 planned appointments your advocate will close your case, but you are always free to contact us again and ask for another appointment if you need to.
If at any time you are not happy with our service, you can make a complaint to our Scheme Manager who will look into any concerns you would like to raise.
See our complaints policy for further information here